@Edip Dinçer
Evet bu benim de dikkatimi çekmişti. Biraz önce amazonla konuştum. İşlem söyle sürüyor. Amazon bu import fees deposit'i sizden alıyor. Ürünü yolladıktan sonra bizim gümrük vergilendirmeyi amazon'a yapıyor. Burada çıkan ücreti sizin ödediğiniz depozitodan çıkartıyor ve kalanı size geri iade ediyor.
Yani bir bakıma kendilerini güvence altına alıyorlar. Ufak bir hesap yaptım burada çıkan ücret tam 150 dolar fazla. Demek ki ne olur ne olmaz diye böyle bir sisteme gitmişler. Çok da mantıklı bence.
Yani
@İ.Deniz amazon.com'dan alırsanız daha ucuza gelir gibi.
Konuşmanın tamamı şu şekilde
Me:About import fees deposit. Why is it more than twice as much of regular tax?
Aakash:Hello, my name is Aakash. I'm here to help you today.
Me:Hello Aakash.
I was wondering why the import fees deposit is so high. Take GoPro Hero 4 Black camera for example. The item is 499 USD
The tax I would pay for this under normal conditions in my country is 18%. Which should sum up 588$ and with the 20$ shipping all cost should be less than 610$
However with the import fees deposit I am asked to pay 758,66$ for this item
What is the 150$ difference for?
Hello?
Are you there Aakash?
Aakash:cagri I am really sorry import fees is charged by the custom of your country not by us.
Me:No see there is the mistake. The customs charge 18% for this.
You should have something wrong somewhere
So are adding up an incredible 45% over the price
*You are
Aakash:I am really sorry but if the actual import fees is less then the import fees you are charged for we will issue the refund for that.
Me:How can I document this to you?
To ask for a refund
What would you accept as a proof?
Aakash:Whenever the actual import fee deposit collected is less than we estimated, we'll issue a refund for the difference.
We'll send you an e-mail once the refund is processed. Keep in mind that the process takes 60 days from the shipment date.
Me:So after you send the item the customs actually charge you for the tax
And if that is less than what I pay for the import fees deposit
You refund the remaining
Did I get it right?
Aakash:Yes that is correct
Me:Thank you very much Aakash. Another perfect example of how a customer support should be! Never disappointed with Amazon!
I wish you a good day.
Aakash:You’re welcome. Is there anything else I can help you with today?
Me:Nothing else
Thank you very much
Bye bye
Aakash:You're welcome. Thank you for contacting Amazon. We hope to see you again. Have a great time.To close this window, please click the "end chat" link.
Bye